Shipping & Returns
Shipping Policy
At Ponytail Girl, we want to ensure that our customers receive their beautiful ponytail products as quickly and efficiently as possible. Our shipping methods are designed to provide a hassle-free experience and our packaging is carefully selected to ensure that your products arrive in perfect condition. Shipping costs are calculated based on the weight of the items and your location. We offer free shipping on orders over $50!
We are committed to providing the best possible customer service. If you have any questions or concerns about shipping, please contact us and we will be happy to assist you.
Returns & Exchange Policy
We want you to be completely satisfied with your purchase from Ponytail Girl. If for any reason you are not satisfied with your order, we offer a hassle-free return and exchange policy. Please contact us within 14 days of receiving your order to initiate a return or exchange. Products must be returned in their original condition and packaging.
We pride ourselves on providing the best possible customer service. If you have any questions or concerns about our return and exchange policy, please contact us and we will be happy to assist you.